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ANSA IT’s Microsoft Teams phone system makes business communication and collaboration easier across today’s digital workplace. You can make and receive calls from landline or mobile numbers directly through Microsoft Teams on your desktop or mobile device. Bring calling, meetings, messaging, and collaboration together in one convenient app for your entire business team.
ANSA IT connects your telecoms services with the Microsoft Teams app, giving your business the ability to call people outside your Microsoft 365 organisation while allowing employees to manage calls from virtually any internet-enabled desktop, laptop, tablet, or mobile device.
A Microsoft Teams Phone system transforms Teams into a flexible business communications platform by connecting it with a reliable, feature-rich Operator Connect service. This can help reduce costs, improve productivity, streamline everyday communication, and give your team a more connected working experience by bringing voice calls, messaging, meetings, and collaboration together within one familiar application.
To get started, you need a Microsoft 365 Business Voice licence or Teams Phone licence alongside Operator Connect. This enables external calling directly through Microsoft Teams. Your business number appears within the app, while useful call insights, management features, and other essential business telephony capabilities help your organisation communicate more efficiently from wherever your people choose to work securely.
Microsoft Teams originally focused on video conferencing and collaboration, but early versions lacked some important telephony capabilities, meaning businesses often needed additional services for complete internal and customer communications. Today, Microsoft Teams has evolved into a powerful business platform and can integrate with cloud telephony to create a fully hosted phone solution that handles calls from outside your organisation. With ANSA IT, internet connectivity and intelligent call routing can enable Microsoft Teams Phone users to make and receive external calls beyond their Microsoft 365 domain across a wide range of compatible devices.
As traditional phone lines continue to be phased out, Microsoft Teams Phone provides a modern alternative to conventional on-premise business telephone systems, which can be expensive and challenging to manage. Operator Connect and SIP2Teams integrate directly with Microsoft Teams, using internet-based voice services rather than traditional copper telephone infrastructure. This approach offers businesses a cost-effective, dependable and scalable communications solution, together with advanced call management features, greater flexibility, improved collaboration and a wide range of practical benefits for modern organisations across different sizes and everyday working requirements today.
Bring your business communications together with a Microsoft 365 Teams Phone System. Choose a cloud-based phone solution that scales with your organisation and keeps collaboration tools connected in one place. Let ANSA IT support your business growth with an easy-to-use, cost-effective and scalable solution that gives your employees the flexibility to work from anywhere securely and efficiently.
Take greater control of your communications with the Microsoft Teams Phone system. ANSA IT enables powerful integrations for call management, recording and contact analytics, giving valuable visibility into how your communication services perform. Teams becomes more than a collaboration platform, providing intelligent optimisation capabilities that help businesses create faster, more responsive and consistently improved digital customer experiences.
Using one connected platform allows your teams to handle much of their everyday work from one convenient place – whether they’re speaking with customers by phone, hosting video meetings with suppliers, coordinating calendars, discussing projects through chat or sharing important files. With ANSA IT, Microsoft Teams and an integrated phone system bring these essential business communication tools together seamlessly.
ANSA IT Microsoft Teams Phone System provides a powerful range of call management features that improve communication and collaboration across your business while supporting customer satisfaction. Advanced call management tools simplify communications, increase productivity, and improve the overall calling experience, while intelligent call routing ensures calls reach the right individuals or departments according to predefined rules, business criteria, and operational requirements.
Microsoft Teams calling offers businesses a cost-effective approach to IP-based communications. As a unified solution, the Microsoft Teams Phone system operates entirely in the cloud, reducing reliance on physical hardware and helping avoid maintenance charges, equipment purchases and high setup costs. With ANSA IT, Teams calling delivers affordable per-user pricing while combining instant messaging, internal and external calls, video meetings and collaboration features within one platform for modern growing businesses.
Microsoft Teams works across almost any device and gives users the flexibility to stay connected wherever a reliable internet connection is available. ANSA IT helps businesses extend this convenience to their phone system too. Microsoft Teams Phone integrates seamlessly with Microsoft Office 365 business accounts, enabling users to make and receive calls whenever needed, from virtually any location. This creates a flexible hybrid communications solution that brings together the essential tools employees need within one simple, unified business platform for everyday work.
Integrating Microsoft Teams with Operator Connect transforms your Teams app into a complete unified communications platform, bringing together instant messaging, file sharing and a hosted phone system. Using a Microsoft Teams phone system enables employees to move smoothly between chat, video meetings, and traditional phone calls within one application, simplifying communication and collaboration, reducing reliance on multiple tools and helping teams work more productively.
The integration also gives businesses access to advanced calling features including call routing, voicemail, and call analytics. This improves the overall calling experience and supports better customer service, with a flexible and fully scalable solution that makes managing phone numbers, extensions, and call routing rules straightforward as business requirements change. Microsoft Teams Phone also allows organisations to centralise communications data and analytics, delivering useful insights that support performance monitoring, reporting, and informed business decision-making.
The telecommunications experts at ANSA IT can manage the entire process for you, making implementation simple and efficient. Once Microsoft Teams Operator Connect is integrated with your Microsoft 365 business environment, your organisation can benefit from powerful Microsoft collaboration tools while also connecting employees with customers, suppliers, and external contacts through reliable external calling directly from your Microsoft Teams phone system, wherever they are working, across supported devices, with flexibility and consistent business communications.
Call recording for Microsoft Teams phone systems helps businesses strengthen communication and collaboration by capturing conversations both inside and outside the organisation. The call recording add-on for Microsoft Teams Phone records and stores audio, video and screen sharing without requiring hardware or complicated processes. Whether used for training, quality assurance, compliance, or legal purposes, call recording ensures important information is accurately documented and can be accessed easily by authorised users with the appropriate permissions.
For organisations that need to record calls for compliance or legal requirements, Microsoft Teams meetings and conversations can also be captured effectively. Teams call recording provides advanced features that help cover areas where network-level recorders or Microsoft Teams’ built-in recording tools may be limited. With ANSA IT, call recording can enhance your Teams Phone experience by allowing employees to review and analyse conversations, helping prevent important information from being overlooked and supporting more informed decisions. Recorded calls can also be valuable when resolving disputes or clarifying misunderstandings, providing an objective record of conversations and interactions for authorised teams when required.
Operator Connect offers a simple and efficient way to activate voice calling and advanced call management features within Microsoft Teams. With ANSA IT, businesses gain a powerful platform bringing calls, chat, meetings and collaboration together, supported by an intuitive administration centre and a fully managed, cloud-based solution. No additional on-site phone hardware is required today!
Microsoft Teams Direct Routing enables businesses to use SIP trunks for making and receiving calls directly through Microsoft Teams. With ANSA IT, organisations can integrate existing telephony infrastructure, route external calls through Teams, and create seamless communication between Microsoft Teams users and external telephone networks while maintaining flexible connectivity.
Horizon for Microsoft Teams delivers a powerful, feature-rich and cost-effective business phone system, while helping your organisation maximise the value of its existing Microsoft infrastructure. With ANSA IT, the integration provides an agile, future-ready VoIP platform that supports modern communications without requiring significant upfront investment costs or complex hardware.
from £4.99 per month per user
Yes, Microsoft Teams can be quickly and easily transformed into a phone system. it enables key calling capabilities using a cloud-based call control system that provides an overall telephony solution for Microsoft Teams.
You’ll require a Microsoft 365 or Office 365 licence with Teams, plus Microsoft Teams Phone Standard, which ANSA IT can help configure for your business.
Microsoft Teams supports both internal and external calling, helping reduce the need for separate desk phones, hardware, or standalone telephone systems. However, some businesses may prefer a hybrid communications approach, with ANSA IT integrating Microsoft Teams alongside existing telephony platforms such as Horizon for added flexibility.
Yes, with ANSA IT Microsoft Teams Phone, you can call landlines across the UK and internationally.
A Microsoft Teams phone system can effectively replace traditional business telephony by providing a complete communications solution with features including call routing, voicemail, auto-attendants and more. With ANSA IT integrating Operator Connect, Direct Routing or calling plans, businesses can make and receive internal and external calls through Microsoft Teams while improving collaboration, flexibility and productivity across the wider Microsoft 365 ecosystem for teams in modern organisations today.
ANSA IT enables Microsoft Teams Phone with complete telephony capabilities through a cloud-based call control system.
Yes, a phone number is required to unlock full calling capabilities within the Microsoft Teams phone system. It enables users to make and receive external calls, join audio conferences and access additional Teams calling features. With ANSA IT, businesses can obtain numbers through a Microsoft Teams calling plan or continue using existing telephony infrastructure and current phone numbers by connecting them to Microsoft Teams through Direct Routing or Operator Connect for flexible business communications across their entire organisation.