Voice over Internet Protocol (VoIP) solutions elevate your business communications with greater flexibility and control. As a modern alternative to the traditional public switched telephone network (PSTN), ANSA IT delivers cost-effective, secure call management from anywhere, anytime, giving your team dependable connectivity, complete control and reliability every day.
Conversational intelligence from ANSA IT transforms every customer chat, email and call into data that helps your team enhance CX. Using intelligent AI insights to analyse interactions, you can resolve issues faster, improve satisfaction and identify trends that strengthen service outcomes, supported by clear analytics for coaching, planning and scalable strategy.
AI-powered virtual agents from ANSA IT enable your business to manage customer enquiries quickly and efficiently. Built to support your team, they handle routine conversations across calls and chats while allowing employees to focus on complex tasks. Whatever your needs, our solutions help enhance customer service experience with ease.
Are you looking to promote your business locally or nationwide? Telecoms from ANSA IT gives you the flexibility to choose a memorable business number that suits your needs, strengthens your professional presence across the UK and internationally, and makes it easier for customers to reach your team wherever your business operates, quickly, reliably and with confidence.
The Public Switched Telephone Network (PSTN) is being phased out because it can no longer support the modern communication demands businesses face today. The experts at ANSA IT are here to guide your organisation through this transition, helping ensure your systems remain connected, reliable and fully prepared for the future of modern business communication.
Session Initiation Protocol (SIP) provides a modern telephony solution that delivers unified communications through an internet connection. This technology helps businesses expand capabilities, reduce costs and improve scalability, boosting productivity across teams. Whatever your requirements, ANSA IT delivers SIP trunking solutions to optimise your business communications with ease.
A future-ready business telecoms solution using advanced digital technology to deliver a smart, modern phone system ahead of the PSTN switch off. Discover how ANSA IT can streamline and simplify the setup of your small business communications quickly and efficiently with flexible, reliable PhoneLine+ VoIP technology for modern businesses.
The next-generation business telecoms solution from ANSA IT. 3CX grows with your business through a scalable, agile and affordable telephony platform. Designed to make communication simple, this powerful business communications solution enables organisations of every size to connect seamlessly through voice, video, messaging and chat.
Safeguarding cardholder data is critically important in today’s digital environment. If your business uses a point-of-sale system or accepts payment cards in any form, PCI compliance remains essential. ANSA IT’s PCI DSS-compliant payment solutions help protect sensitive card information throughout every stage of the transaction journey.
Cloud telephony systems from ANSA IT deliver cost-effective, reliable communications packed with powerful call management features that boost team productivity. Giving your staff simple tools that remove the stress of staying connected helps them concentrate on what matters most: achieving your core business objectives successfully.
ANSA IT delivers an award-winning patient contact management solution, developed with NHS expertise, helping GP surgeries, PCNs, clusters, ICBs and health boards enhance patient access and maximise QOF performance measures through cloud-hosted telephony, advanced contact centre software and seamless integration communications.
ANSA IT delivers comprehensive voice and video conferencing solutions that unlock the power of collaboration. Connecting teams is simple from any location with reliable conferencing technology. Our partnerships with leading technology providers across the UK ensure flexible communication options to suit every budget.
Save money with competitive packages and telecoms solutions designed to make a real difference. ANSA IT is here to help you find the right package for all your business communication needs. Enjoy unlimited calls through a virtual landline that stays reliable, secure and dependable across every service we deliver daily.
Your business phone system is a vital gateway, making strong protection against illegal toll fraud essential. Whether you operate an analogue, digital or IP-based system, criminals can compromise and hijack communications within seconds. ANSA IT provides a simple bolt-on solution that helps safeguard your company’s telephony against toll fraud effectively today.
Keeping your communication lines available at all times is essential to the success of your business. Maintain your phone system with 24/7 support from ANSA IT telecom engineers and benefit from dependable, high-quality connections that provide a vital foundation for delivering consistent and professional customer experiences every day for businesses.
Rapid developments in communication and computing are helping healthcare providers across the UK respond faster and meet rising patient expectations. With ANSA IT, intelligent data capture helps streamline call handling, simplify outbound communication and accelerate verification, giving teams intuitive tools to improve efficiency and patient service.
ANSA IT’s Horizon Contact cloud contact centre helps your business enhance customer service as it continues to grow. Inbound and outbound calls, web chat and email connect for a seamless experience. Intelligent routing is simplified, helping your teams deliver first-class care through informed, responsive, confident and motivated agents.
Explore ANSA IT’s extensive range of contact centre solutions and select the option that best matches your business needs. From the agile, advanced Five9 call centre platform powered by AI and automation to affordable, easy-to-use Horizon-based phone systems, we provide flexible solutions for every organisation and communication requirement.
Monitor customer service performance with ANSA IT and ensure complaints are managed efficiently using an intelligent, cloud-hosted, feature-rich call recording solution designed to scale with your business. It integrates seamlessly and securely with your existing VoIP phone system.
Enhance the customer experience across your business with ANSA IT and a reliable, cost-effective messaging on-hold service that keeps you in control. A seamlessly-integrated solution can reduce waiting times while building a stronger brand presence.
Gain a bird's-eye view of your phone system performance with ANSA IT, powerful real-time analytics, simple deployment and actionable insights. Strengthen decision-making across your business and understand exactly what you can improve to deliver first-class customer support.
Streamline internal and external communication across your business with ANSA IT Horizon enhancements. These unified, flexible and easy-to-manage telecoms add-ons empower employees, simplify collaboration and help strengthen relationships with your customers.
Managing high call volumes while delivering outstanding customer service can be demanding. ANSA IT and iPECS Advanced Analytics provide a powerful platform to monitor, manage and optimise every customer interaction, giving you the visibility and actionable insights needed to maintain strong performance.
ANSA IT Horizon is a cloud-based phone system designed for modern businesses. As a scalable, agile telecoms solution with powerful call management features and an intuitive web interface, Horizon gives you complete control through a cost-effective platform, making it ideal for organisations of every shape and size across all industries.
Think Microsoft Teams is only for internal communication? Think again. With ANSA IT, make and receive calls through Microsoft Teams or replace your existing PBX entirely. Our Microsoft Teams telephony solution delivers flexible, scalable and reliable business communications through one simple, easy-to-use platform today.
A VoIP business phone solution delivered by Focus Group now connects over 16,500 Carers First staff with their patients.
Focus Group scored top marks with the delivery of a brand new, futureproof telephony system to replace an ageing network.
Focus Group strategical migrated FatFace away from a legacy infrastructure to an improved cloud-based solution.